Terms & Conditions

These terms of service are designed to help our clients understand the service they are purchasing. These terms clarify and describe our guarantee, exclusions, cancellations and potential problems we strive to avoid if at all possible. With your help, these issues can be averted to ensure a successful service to you in your home. These Terms of Service define the responsibilities and liabilities of Do No Chores and our Clients.

 

 

1.  Definitions
   “The Company” – means KGA LLC DBA Do No Chores.

“Crew Member” – means the person or firm carrying out Services on behalf of the Company.

“Client” – means the person or household to whom the Service services are supplied by the Company.

“Service” – means the Service or any services carried out on behalf of the Company.

“Service Visit” – means the visit to the Client’s service address by the Crew Member in order to carry out the Service.

 

1. Service Agreement

The Company agrees to provide Services as requested by the Client and outlined in a separate order form or service plan. Services will be delivered with professionalism, punctuality and care.

 

These terms and conditions represent a contract between the Company and the Client.
The Client agrees that any use of the Company’s services, including placing an order for services by telephone, email or website forms shall constitute the Client’s acceptance of these Terms and Conditions. Acceptance may occur through any of the following
actions: Clicking the "Accept," "Agree," or similar button on the checkout or
order confirmation page;or
by completing the order process, including payment submission, which
constitutes implicit acceptance of the terms and conditions.

 

Unless otherwise agreed in writing these terms and conditions shall prevail over any other terms of business or purchase conditions put forward by the Client.
No variation or alteration of these terms and conditions shall be valid unless approved in writing by a director of the Company.

 

It is the Client's responsibility to review the terms and conditions
prior to acceptance. If the Client does not agree, they must refrain
from placing an order.

 

1. Pricing and Payments

Service rates are outlined in the service plan or order.
Payment is due upon booking of services, unless otherwise agreed
upon. Accepted payment methods include credit card and
online transfers, etc.

Unless otherwise expressly stated, all prices shall be in US Dollars and shall be exclusive of Taxes and other duties. Any additional work requested that isn’t covered in the original brief will be charged separately.

 

 

1. Client Satisfaction

If the client is dissatisfied with the Service, they must notify the Company contact person within 4 hours for a resolution. Re-Service may be provided at no additional cost under reasonable circumstances. The Crew Members must be allowed to come back into the home within 1 business day, and usually are able to return the same day. Please note we do not offer cash refunds or money off the Service, but we will 100% return and redo it. Please note that this guarantee will not apply if the condition of the premises has deteriorated since the original Service was undertaken.

 

1. Refunds
   No refund claims will be given once the Service has been carried out. If for any reason the Client is dissatisfied with any aspect, they must notify the Company within 4 hours and this will be rectified. Refund will be issued only if the Client has cancelled a Service Visit within the allowed time (24 hours) prior to the start of the Service and a payment has been already received by the Company. Refund will be issued if a Crew Member does not attend a Service Visit, payment for which has been already received by the Company.

 

1. Cancellation Policy

The Client agrees to pay the full price of the Service Visit, if: a) the Client cancels or changes the date/time less than 24 hours prior to the scheduled appointment; b) the Client fails to provide access to the service premises thus preventing the Company to carry out the booked work. If the Client needs to change a Service Day or time the Company will do its best to accommodate them. A minimum of 24 hours’ notice is required. Please note that the Company cannot guarantee that the same operative will be available on the new day and at the time the Client requires. Any changes in the Service schedule are subject to availability.

 

1. Termination

Either party may terminate the Service Agreement with prior notice of 1 calendar day.

 

 

1. Security Alarms.

The Company respects your home, and your safety. We do our very best to be diligent and careful, however, we are not responsible for any charges from a local police department or security monitoring company or any other associated charges related to an activated alarm while we are entering, providing services, or leaving your home. Additionally, you agree to hold harmless and / or release the Company from any and all liability relating to any failure of the alarm or not arming the alarm properly.

 

1. Condition Contains Bio-Hazards.

If we arrive to a Service and any area of the home contains bio-hazards, we cannot provide Services in those areas (we will provide the Services in the areas we can), but you will still be charged the full cost of the Service. If there is feces in any part of the house, the entire home will not be cleaned, and you will be responsible for the full cost of the Service.

 

1. Pet Special Consideration and Instructions.

We cannot be responsible for pets that “escape” when our Crew Members are entering/exiting your home. If your pet will be “roaming free” during the Service, please let us know in advance, so the Crew Members can be on alert when they open doors. Our Crew Members are trained to close doors as soon as they enter and exit your home and will not leave doors open for long periods. We work around pets every day and we love them! However, if you have special concerns that fall outside the duties of Service (i.e., if your pet has allergies or your pet cannot be in your bedroom, your cat cannot have any plastic around him or he will eat it, or your dog gets excited and urinates when greeting a visitor), we will not be held responsible for any damages or liability that result from your pets’ actions. If your pet has ANY special requirements, we recommend boarding them for the day of the Service.

 

1. Pet Waste & Messes.

Our Crew Members cannot touch or pick up pet feces, including emptying or moving litter‐boxes. If, for whatever reason, pet feces or urine is sucked up by our vacuum, the cost of repair, Service, and/or replacement will be charged to the Client, and any time used to try to clean or investigate any potential damage at your home is counted as Service time. If your pet is sick, ill, etc., and having accidents, please let us know so that we have a heads-up. Urine stains on hardwood floors will be mopped by our Service Crew Members (not fresh urine, however) but please understand that if urine has soaked into wood, the discoloration (stain) may not come out… a flooring specialist should be contacted. Please also note that because of both potential biohazard and also toxoplasmosis, our Crew Members cannot move or touch any cat litter boxes. Thank you for your understanding.

 

1. Service‐Day Home Preparation.

Please clear any clutter from areas you want us to clean. If a room is too cluttered, we might not be able to clean it (unless specific services like Home Organization are requested).

 

1. Equipment
   Service materials are provided by the Company. If you require us to use your solutions or equipment they must be safe to use/operate, in full working order and must not require any special skills to be used for the purpose of Service. If the Client has equipment that is complicated to operate, the Client must provide clear and detailed instructions to the Crew Member. If the Client requires the Crew Member to use their own materials and equipment including vacuum, food processor, etc. the Company cannot accept any liability should anything go wrong with either the equipment or the outcome of using it.

 

1. Showers and Tubs

Showers and Tubs can accumulate lime, calcium, and/or soap scum. We do not do lime or calcium removal unless it can be removed with elbow grease, a non-toxic cleaning agent, and reasonable scrubbing efforts (mineral and lime, however, usually need acid remover, which we do not work with). We DO remove soap scum. Showers and bathrooms with tile and grout may need extra time to clean, especially if there is a lot of tile. Scrubbing with a grout brush around each tile is time consuming and, because of this, if you have extensive tile in your showers and bathrooms, you will need to order sporadic “deep Services” of these areas, as they can take an hour alone just to scrub the grout (not including the rest of the bathroom).

 

1. Damage or Breakage

Our Crew Members exercise reasonable care when providing Services at your home. We do carry insurance for damage or breakage caused by our Crew Members. We are not liable for damage that is caused by “normal wear and tear,” improper installation of an item in your home, or artwork, magnets on refrigerators, collectibles or family heirlooms valued over $50, or glass or breakable items valued at over $200.

These items include but are not limited to the following examples:

• Carpet & Rug Snags: Carpet snags are the result of “exposed loops” caused by normal wear and tear, moving furniture, etc. which are snagged by a vacuum’s roller‐brush. We use top-of-the-line vacuums. These vacuums are set to industry standards in order to limit snags while still providing a high-quality vacuuming.

• Insufficient Support / Not Recommended Placement: We are not responsible for items such as televisions, mirrors, photos, pictures, decorations, art objects, etc., that are not properly placed on stable objects or affixed properly and per manufacturer’s recommendations. Thumb tacks, short nails, nails hanging frames with tiny nail heads, or unanchored nails for heavy paintings or mirrors or other objects are not stable. Of particular note are hanging picture frames with nails with tiny heads — the frames will easily fall if not properly or securely affixed during cleaning / dusting, and, accordingly, we are not responsible for any damage to the frame, the contents within the frame, or any damage that results to other areas from the object falling. Manufacturers of hanging frames recommend affixing with a wire and picture hanging hardware. If we discover any objects that are improperly, unsecurely, or dangerously affixed, we will not be able to clean or dust the, and we thank you for understanding. We are not, however, obligated to inspect every item to ensure it is properly affixed — we ask you, our client, to do that before we begin Service and alert us of any issues. Additionally, we are not responsible for televisions not placed on proper TV stands, items leaning against walls (such as mirrors, photos, pictures), etc., that are not properly affixed to walls or area(s).

• Broken Blinds: Clients should be aware that there are some inherent risks each time your blinds are cleaned and/or dusted. Blinds will become brittle from daily exposure to the sun, and strings/chords will weaken over time resulting in breaks.

• Improperly hung pictures/decorations/mirrors/fixtures: If these items are securely/properly attached to the wall, they should not fall when the item is dusted/wiped.

• Artwork, Collectibles, Family Heirlooms and valuables over $50: These items are expensive or impossible to replace and so we will not take the risk of cleaning such items. It is the Client’s responsibility to inform the company of any such items existing that fall into this category. Additionally, if there is artwork which is especially fragile or unusual, please notify us BEFORE the Service so we can exercise appropriate care. If you are concerned about a particular piece as it is not replaceable, we would ask that you put that piece away for the duration of the Service.

• Holiday Ornaments, Holiday Decorations, Christmas Stockings, etc.: Items that are placed out for holidays and not permanently affixed are notoriously difficult to clean around and can easily fall if they are attached by a thumbtack tape, or other glue adhesive fixture, or other temporary affixing measure. For this reason, we recommend putting the items away to make it safer for us to clean the day of the Service. The Company is not responsible for any ornament breakage, decoration breakage, etc., unless it is there year-round and we know about it ahead of time. Anything that is hanging (such as lights by a fireplace, around a window, a doorway), we are not responsible for.

• Plumbing Fixtures: If you have faulty plumbing, fixtures, plumbing or fixtures that are not functioning properly (such as a drip, leaky toilet, overflowing toilet, etc.), or any and all other plumbing and/or fixture issues, we must be notified ahead of time. We will not be held liable for any damage to plumbing or plumbing fixtures with currently known issues. Additionally, if you have a dripping faucet of fixture, notify our Crew Members and / or office before we clean the area.

• Wine, Champagne, and Other Glassware; Dishes & Crystal Bowls: We are not responsible for breakage of any items as we attempt to remove them from counters to clean.

• Glass Objects in Shower: We request that you remove any glass objects from shower / bathtub before we clean. Glass objects are unsafe to use in these areas and posit a risk to our Service Crew Members and also to your objects. We will not be responsible for any glass breakage in the shower / bathtub (or ledges surrounding the bathing area). If you continue to have glass objects despite our request not to have them in there, we may terminate your service if we feel it is too risky for breakage and injury to our employees.

• Glass Objects in Home: We request that you remove any objects that could present a danger to our Crew Members if they were to break. If you do have glass furniture, or large art objects, we ask that you alert us to them ahead of time so that we can put a special warning in your work order for the Crew Members. We will not be responsible for any damage to glass objects over $200. If you continue to have glass objects despite our request not to have them in there or you have not given us notice in writing about their location, we may terminate your service if we feel it is too risky for breakage and injury to our employees.

• Use of Homeowner’s Vacuum: If you request our Crew Members to use your vacuum, we will not assume or accept any liability for damage to the unit. (Since we are not responsible for maintenance or training with the unit, we will not be responsible for any repairs to it).

 

1. Claims

The Client agrees that due to the nature of the service the Company guarantees only to correct any problems reported within 24 hours. If a problem occurs on a Saturday it must be reported by Monday 12:00 in order to be accepted as a valid claim. Failure to do so will entitle the Client to nothing. The Company may require entry to the location of the claim within 24 hours to correct the problem. Any refunds or adjustments must be requested to the Company directly and subject to approval by the Company. While the Crew Members make every effort not to break items, accidents do happen. Identical replacement is always attempted but not guaranteed. For this specific reason, the Company requests all irreplaceable items (whether monetarily or sentimentally valuable) be stored away and /or not cleaned by the Service operatives. The Company shall not be responsible for damage due to faulty and/or improper installation of any item. All surfaces (i.e., marble, granite, etc.) are assumed sealed and ready to clean without causing harm.

 

1. Limitation of Liability

The Company shall not be liable under any circumstances for any loss, expense, damage, delay, costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Client arising from or in any way connected with a late arrival of Crew Members at the service address. The Company endeavors to be right on time on any visit but sometimes due to transport related and other problems which are beyond the Company’s control, the Crew Member’s may arrive with a delay or the Service Visit may be re-scheduled. The Company shall not be liable under any circumstances for any loss, expense, damage, delay, costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Client arising from or in any way connected with, included but not limited to – i) A Service not completed due to the lack of hot water or electricity ii) Third party entering or present at the Client’s premises during the Service process.

 

Liability Disclaimer

The Company shall not be held liable for any acts of assault, sexual misconduct, or battery committed by or against its Crew Members during the performance of their duties. The Company requires all parties involved, including Clients and Crew Members, to adhere to appropriate conduct and respect while services are being rendered. Any violations or unlawful actions remain the sole responsibility of the individuals involved, and such matters shall be addressed by the relevant legal authorities.

 

Client Presence and Liability Disclaimer

The Client is required to be present at the property during the scheduled Service. If the Client is unable to be present,
they must notify the Company in advance and make necessary
arrangements to provide access to the property.
The Company and its Crew Members are not responsible for
the safety, security, or condition of the property or its belongings
in the absence of the Client. Once the Service(s) has been
completed, the Crew Member will make a reasonable attempt to inform
the Client of their departure. If contact cannot be established, the
Crew Member will secure the property to the best of their ability
before leaving.

 

1. Access to Property

Unimpeded Access to Areas of Home.

Our Crew Members need free access to all areas of the house for our Services: we work in a certain order for efficiency, therefore, directing us to clean certain areas and then move to other areas, up one floor and down to the next adds time not calculated into your pricing. If you need this service due to other members occupying the home, let us know ahead of time and we can add on 15 minute increments to accommodate for this time.

Unable to Complete Service Due to Condition of Home.

You are responsible for providing Crew Members access/entry to your home. If our Crew Members cannot enter your home, you will be charged the full cost of estimated service. You are responsible for advising the Company of any situations that will prevent us from Service your home: this can be pests (including roaches, fleas, rats, mice, bed bugs, etc.), hazardous conditions (needles, illegal drugs or items, rat droppings, feces, urine, etc.) or hoarding situations that the company was not made aware of ahead of time. In situations such as those, the office will notify the Client of the situation and a full Service fee will be due and payable. It is our policy to provide you with visual evidence of the unacceptable condition.

 

1. Safety and Work Conditions

 

Weather Considerations.

We prioritize the safety of our Crew Members. In extreme weather, we’ll reschedule your Service (if necessary).

 

Temperature Settings.

During summer months, many of our Clients turn their air conditioning off or set them to higher temperatures during the day, while they are at work. On the day that our Crew Members arrive, we ask that you set the thermostat to, at the highest, 72, so our Crew Members can work in a safe environment without overheating. For safety reasons, if our Crew Members arrive to a home that is warm and the air conditioning is turned off or not reduced to safe levels, our Crew Members are instructed to adjust the thermostat while they are in your home. They will return the temperature to the previous setting before they leave. We still ask that you to let the air conditioning run on the day of your service because it can take several hours to cool a home to safe levels. During the winter, we request that the home is between 60 and 72 degrees.

 

Health and Safety.

The Client must disclose any potential health hazards, such as mold, pests, or unsafe materials, prior to the Services. The pets need to be away from Crew Members during the duration of the service.

 

The Company reserves the right to refuse services if conditions are deemed unsafe.

 

1. Non‐Solicitation of Do No Chores Employees.

When entering into an agreement for Services with the Company you agree not to solicit for hire any Crew Member introduced to you the Company for any home‐related services. We spend a lot of time, money and resources finding, interviewing, checking references and backgrounds, and training our Crew Members. When hired, each Crew Member signs an agreement barring them from performing any home‐related service for any of our past or present Clients. However, if you do wish to employ a Crew Member directly please discuss this matter with the owner of the Company. If you are found to have solicited one of our Crew Member please be advised that our referral/ training fee is $5,500 per hired employee. Payment is due within 30 days from the date on the invoice. We consider our Crew Members our most valuable asset and charge accordingly.

 

1. Privacy Statement

The Company is committed to protecting the privacy of Clients. We will not sell, exchange or otherwise distribute your personally identifiable information to outside parties.

1. Amendments

The Company reserves the right to amend these Terms of Service at any time.

1. Governing Law

These Terms of Service are governed by the laws of the State of Washington, USA.